Effective Date:  1 Oct 2024

At Artist Academy ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website] or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

 

  1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you. The types of data we collect include:

  1. Personal Data

When you book a session or engage with us, we may collect personally identifiable information, including but not limited to:

- Full Name, Email Address, Phone Number, Mailing Address, Billing Information (including credit/debit card details for processing payments)

- Any information related to your schedule, preferences, and session bookings.

  1. Usage Data

We may collect information on how you access and use our website, including:

- IP Address, Browser type and version, Time and date of your visit, Pages visited on our site, Time spent on those pages

  1. Cookies and Tracking Data

We use cookies and similar tracking technologies to track your activities on our website and hold certain information. You can set your browser to refuse cookies or alert you when cookies are being sent. However, if you do not accept cookies, some parts of our website may not function properly.

 

  1. How We Use Your Data

We use the collected data for various purposes:

To provide and maintain our services, To process your bookings and payments, To personalize your experience and communicate with you regarding your booked sessions., To notify you of any changes to our services or policies, To respond to customer service inquiries, To improve our website, services, and offerings based on your feedback, To monitor the usage of our services for performance and troubleshooting purposes, To protect against unauthorized use of our services and data.

 

  1. Sharing and Disclosure of Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following situations:

  1. Service Providers

We may share your personal data with third-party companies or individuals to perform services on our behalf, such as payment processors, IT service providers, or customer support services. These third parties are contractually obligated to keep your information secure and confidential.

  1. Legal Requirements

We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

  1. Business Transactions

If Artist Academy is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

  1. Data Security

We use commercially acceptable means to protect your personal data. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use reasonable and current practices to protect your data, we cannot guarantee its absolute security.

  1. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy. This includes retaining your data to comply with legal obligations, resolve disputes, and enforce our agreements.

  1. Your Data Protection Rights

 

Depending on your location, you may have the following rights regarding your personal data:

-  Right to Access: You have the right to request copies of your personal data.

-  Right to Rectification: You have the right to request correction of inaccurate or incomplete information.

-  Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.

-  Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.

-  Right to Object: You have the right to object to the processing of your personal data in certain circumstances.

-  Right to Data Portability: You have the right to request that we transfer your data to another organization or directly to you.

If you wish to exercise any of these rights, please contact us at hi@artisacademy.uk

 

  1. Payment Processing

Payments for bookings must be made in advance in blocks of 8 sessions, following the initial base 4 sessions. The student can choose to continue with the teacher or other teachers after the first 4 sessions finished, by reserving 8 classes paid in advance by debit/credit card. All payment information is processed securely using the company showing at the time of the payment in our website. We do not store your payment card details on our servers.

Your payment information may be shared with the payment processors for the sole purpose of processing your payments. Payment processors have their own privacy policies, and we recommend reviewing them.

 

  1. Children's Privacy

Our services are not directed to individuals under the age of 8, and we do not knowingly collect personal information from children under 8. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us. We will take steps to delete such information from our records.

 

 

  1. Third-Party Websites

Our website may contain links to third-party websites. Once you click on these links and leave our website, we are not responsible for the privacy practices or content of such external sites. Please review the privacy policy of any third-party website you visit.

 

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes to our practices. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this document. We encourage you to review this Privacy Policy periodically.

 

  1. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact us at: hi@artistacademy.uk